Shipping Policy

Effective Date: 4/18/2024

Welcome to Tailgate Mart! We are committed to providing you with a smooth and efficient shipping experience. Please read our shipping policy carefully to understand how we handle shipping and delivery of your orders.

1. Order Processing

• Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
• Order Changes: If you need to make any changes to your order, please contact us immediately at support@tailgatemart.com. We will do our best to accommodate your request, but please note that once an order has been processed, we cannot guarantee changes or cancellations.

2. Shipping Methods and Delivery Times

• Standard Shipping: Delivery typically takes 5-7 business days after the order has been processed and shipped.
• Expedited Shipping: Delivery typically takes 2-3 business days after the order has been processed and shipped.
• Overnight Shipping: Delivery typically takes 1 business day after the order has been processed and shipped.

Delivery times are estimates and may vary depending on your location and other factors beyond our control.

3. Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. Rates may vary based on the shipping method selected and the destination of the order.

4. Shipping Locations

• Domestic Shipping: We ship to all 50 states in the United States, including Alaska and Hawaii.
• International Shipping: Currently, we do not offer international shipping. We hope to expand our shipping locations in the future.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order by visiting the carrier’s website and entering the tracking number provided.

6. Delivery Issues

• Missing or Delayed Orders: If your order has not arrived within the estimated delivery time, please check the tracking information provided in your shipping confirmation email. If you have any concerns, contact us at sales@tailgatemart.com for assistance.
• Lost or Stolen Packages: Tailgate Mart is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

7. Shipping Restrictions

Certain items may have shipping restrictions due to size, weight, or regulatory requirements. These restrictions will be noted on the product page and at checkout. If your order contains restricted items, we will notify you and provide alternative shipping options or issue a refund for the restricted items.

8. Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at sales@tailgatemart.com with your order number and a photo of the damaged or defective item. We will work with you to resolve the issue promptly, including offering a replacement or a refund.

9. Returns and Exchanges

Please refer to our Return Policy for information on how to return or exchange items.

10. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

Tailgate Mart
Email: sales@tailgatemart.com
Phone: 888-507-5370

Thank you for shopping with Tailgate Mart! We are dedicated to providing you with the best service and quality products.